RETURNS, REFUNDS & EXCHANGES

Keene Jewelers is proud to provide our customers with free 30-day returns and exchanges. Therefore, If you’re not happy with your purchase, we’re not happy and we will make it right.
We will credit your original payment method, excluding delivery charges.

Eligibility for return products must meet certain requirements:

Products must be in new or like-new condition. Like-new means the item must be free from physical damage, visible wear, replacement stones or parts, missing stones or parts, or any alterations to the metal, settings, or stones. The original metal stamp must be imprinted or visible on all pieces.
Products must include all pieces originally included. An example is a wedding set that includes an engagement ring and matching wedding band.
The customer must return product with the original product tag.
All returns will be inspected by our Quality Assurance team before we can process a refund.

Rings that have been sized will have the resizing cost deducted from the refund or credit in the amount of the exact cost to resize them back to their original size. For example, a wedding set sized from size 7 to size 9 will need to be sized from size 9 back to size 7 upon return. The cost to have this work done will be deducted from the total amount eligible for refund.

Management reserves the right to assess a restocking fee or refuse an item for return.

Keene Jewelers isn't responsible for merchandise that's not received or not returned in accordance with these terms.